Question 1

How do I send my prescription?

Accepted Answer

WhatsApp a clear image of your valid prescription to +91 9605096688. Our team will verify the medicines, quantity and availability before confirming the order.

Question 2

When is WhatsApp order support available?

Accepted Answer

WhatsApp order support is available from 9:00 AM – 1:00 PM and 4:00 PM – 8:00 PM. The physical store is open from 8:00 AM – 9:00 PM every day, including public holidays.

Question 3

Can my order be ready before I reach the store?

Accepted Answer

Yes. Send your prescription beforehand. Once it is verified and the order is confirmed, we can prepare it for store pickup.

Question 4

How long does delivery take?

Accepted Answer

Eligible orders are generally prepared and dispatched within 1–2 working days after verification and confirmation. India Post Speed Post generally takes approximately 1–5 business days after dispatch, depending on destination and postal service.

Question 5

What payment methods do you accept?

Accepted Answer

GPay/UPI payment for remote orders is coordinated through WhatsApp after availability and pricing are confirmed. Contact the store for current walk-in payment options.

Question 6

Do you deliver across India?

Accepted Answer

Eligible orders can be dispatched to serviceable destinations across India through India Post Speed Post. Prescription, availability and delivery conditions apply.

Question 7

Do you stock surgical and mobility products?

Accepted Answer

We offer selected surgical supplies, clinical essentials, mobility aids and patient-care products. Stock varies, so please contact us to confirm availability.

Question 8

Can I order without a prescription?

Accepted Answer

Prescription medicines require a valid prescription. OTC products and other healthcare essentials may be ordered without one, subject to applicable rules.

Question 9

Are you affiliated with Medical College or another hospital?

Accepted Answer

No official affiliation is implied. NICE MEDICALS is an independent medical and surgical store located on Medical College Main Road, Trivandrum.

Frequently asked questions.

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