Question 1

How do I send my prescription?

Accepted Answer

Simply WhatsApp a clear photo of your doctor's prescription to +91 9605096688. Our team will verify and respond with availability and pricing.

Question 2

How long does delivery take?

Accepted Answer

Within Trivandrum, delivery is usually same-day or next-day. Pan-India delivery via India Post typically takes 3–7 working days depending on the destination PIN code.

Question 3

What payment methods do you accept?

Accepted Answer

We accept GPay (UPI) for online orders. For walk-in customers, cash and other UPI methods are accepted.

Question 4

Do you deliver across India?

Accepted Answer

Yes — we ship across India through India Post. Orders are securely packed with care notes.

Question 5

What is your refund policy?

Accepted Answer

Due to the nature of medicines, refunds are limited to incorrect dispatch or damaged goods reported within 24 hours of delivery.

Question 6

Do you stock surgical items?

Accepted Answer

Yes, we carry a wide range of surgical supplies including sutures, syringes, dressings, masks, and gloves.

Question 7

Can I order without a prescription?

Accepted Answer

Prescription medicines require a valid doctor's prescription. OTC products and health essentials can be ordered freely.

Question 8

How do I contact support?

Accepted Answer

Call or WhatsApp us at +91 9605096688, or email nicemedicalstvm@gmail.com.

Frequently Asked Questions